Refund Policy

Return & Refund Policy We want you to be satisfied with your purchase. Please review our return and refund policy carefully before placing an order. Returns We accept returns for eligible items within 14 days of delivery. To qualify for a return, items must: Be unused and in original condition Include original packaging Not show signs of wear, damage, or misuse Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. Non-Returnable Items The following items are non-returnable: Customized or personalized products Final sale items Used or damaged items not caused by shipping issues Damaged or Incorrect Orders If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with: Your order number Photos of the item and packaging A brief explanation of the issue We will review the situation and work toward a replacement or refund if approved. Refunds Once your return is received and inspected, we will notify you regarding approval of your refund. Approved refunds will be sent back to the original payment method. Please allow several business days for your bank or payment provider to process the refund. Order Cancellations Orders may only be canceled within 24 hours of purchase. Once an order has been processed or shipped, it cannot be canceled. Shipping Delays Shipping delays caused by carriers, customs, weather, or high order volume are not eligible for refunds. Contact Us For any questions regarding returns or refunds, please contact: southerncustomssupport@gmail.com